Customer Experience

From business case to CRM programme advisory

Customer Relationship Management becomes increasingly important in the life science industry as competition toughens and access to customers becomes more restricted.

Engaging with the many different types of customers across multiple channels requires a well-managed CRM system as well as clearly defined business rules, standards and processes across markets.

BASE helps you assess the business maturity across markets and facilitates procurement and software selection in accordance with business priorities and acts as your partner throughout the full project life cycle. With BASE, you get a reliable partner with deep industry knowledge and implementation experience.

 

Customer Experience by BASE - in short

CRM process analysis and advisory
Software as a Service advisory
User training and adoption

Why choose BASE?

  • BASE has extensive hands-on experience through multiple CRM implementations in Pharma, covering all phases of the CRM lifecycle
  • BASE have consultants that are Salesforce, IQVIA and Veeva certified
  • BASE was the first Veeva implementation partner in the Nordics
  • BASE has led a vast number of projects for multiple life science companies in Europe, LATAM, APAC and Japan

Would you like to know more about our CRM solutions?

Talk to Baptiste Mercier
+45 60 53 66 53
bmer@baselifescience.com

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