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Senior IT Support Specialist

Who are we?

BASE life science is a business and technology consulting company founded in 2007. Working exclusively within the life science industry, BASE is specialised in working on the customer side of IT projects and systems.

From our offices in Denmark and Switzerland, we serve customers across Europe. Over the last three years, we have experienced substantial growth. We believe that the combination of a problem-solving mindset and a tailored approach to each client will deliver significant value and lasting impact.

The job

We are looking for a Senior IT Support Specialist with 3+ years of experience to be based at our headquarters in Lyngby, Denmark. You will mainly be involved in the following tasks:

  • Technical and functional support on critical cloud document management systems, primarily supplied by Veeva Systems (SaaS), for our customers
  • Work by the ITIL principles primarily within incident management, request fulfilment, and access management
  • Support users via mail, chat and phone. Primarily back-office, but local customer contact may happen via occasional site visits
  • System configuration and development of support procedures
  • Plan and execute system evaluations

Once established, further options for development could include heading the development of our operations/support department and function as team lead and support trainer.

Required skills and experience:

  • Experienced supporter 3+ years
  • GxP and Pharma experience
  • ServiceNow or other ITSM-system experience
  • ITIL certification is a plus but not required
  • Veeva Vault Administrator Certificate is a plus but not required
  • Strong oral and written skills in at least English and Danish

As a person you

  • like problem solving and complex challenges  
  • have a positive attitude towards customers
  • thrive with a continuous, service minded approach

What do we offer?

In short, we offer you an entrepreneurial work environment, where you will be able to quickly make an impact for our customers and for the development of our clinical practice. We also offer:

  • Ongoing learning and development opportunities
  • Informal style of management and communication with direct access to top management
  • An inspiring work environment with many social events
  • Friday breakfast meetings to catch up with colleagues

Are you intrigued?

If you would like to hear more, please reach out to:

Partner Jacob Winkler at jwin@baselifescience.com (+45 53737034) or BASE Operations Lead Christoffer Dahl Vittrup at cvit@baselifescience.com (+45 20 75 67 21).

Please send your CV and cover letter marked “IT Support” to application@baselifescience.com. We will evaluate incoming applications as they come in.

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