Configuration Specialist for our Customer Engagement practice area at BASE life science
Do you want to join a fast-growing global consultancy in the life science industry? We are currently looking to expand our Customer Engagement practice with a top-notch Configuration Specialist to help us continue leading the way of digital asset management projects for clients within the life science industry. Do you want to be part of an experienced and multicultural team? This might be your opportunity!
As a Configuration Specialist, you have a fundamental understanding of commercial business areas in and outside life science, excellent technical acumen, and the ability to distil business requirements into solution architecture and system design across marketing and sales systems, by translating customer requirements into implementation plans. An integral part of your role is working with clients to further their CRM through Customer Engagement. A solid understanding of Veeva, OCE or Salesforce CRM technology including Veeva ecosystem, data models, and common integration points with SFDC marketing systems and third-party technology solutions. As a subject matter expert for Veeva CRM, you can build an end-to-end application, integrating external HCP information and configuring all different profiles needed.
Leveraging your expertise, you will estimate and engineer reliable solution implementation projects, together with a PM, to deliver the designed solution by joining a hybrid team of internal resources, client teams and vendors/service providers and act as a reference point for the solution design throughout the implementation project, monitoring risks and resolving challenges.
The position is placed in the Customer Engagement practice area within BASE, which combines highly specialized business knowledge of the Pharma commercial domain with in-depth technology expertise to maximize the value creation from the digital platform of our Pharma clients.
The position can be placed in Denmark, Switzerland, France, Germany, Spain, Italy or the UK.
What experiences do you bring?
As a minimum, we expect you to have at least 1 year of experience as a Consultant, specifically:
- Certified in Veeva/Salesforce/OCE CRM Admin.
- Deep hands-on understanding of all aspects of the Veeva/Salesforce/OCE CRM platform configuration & customization.
- Ability to define standards & best practices and ensure compliance in the configuration & development team.
- Access & Security.
- No-code config like flows, etc.
- APEX, LWC, Events.
- Experience in managing an internal / external / nearshore configuration & development team.
- Robust understanding of IT architecture concepts.
- Ability to participate in design workshops with the customer & ongoing alignment with the IT department.
Furthermore, the ideal candidate has:
- Studies in computer science, information technology, engineering, or similar backgrounds.
- Practical experience with agile and waterfall project management
- Proven experience with implementing cloud solutions.
- Understanding of GxP is a plus.
- Knowledge IQVIA and/or Salesforce solutions is a plus.
- Understanding of the pharma & life science market would be beneficial.
Lastly, we expect you to be willing to continuously build knowledge in the IT solutions and business areas where BASE is a leader, as we desire like-minded people who are curious and constantly seek new knowledge.
Why join BASE life science?
BASE life science is a business and technology consulting company working exclusively within the life science industry. We specialize in working on the customer side of technology projects and IT systems.
From our presence in Denmark, Switzerland, Germany, Spain, UK, France, and Italy we serve clients across Europe. Over the last three years, we have experienced substantial growth and we believe that the combination of a problem-solving mindset and a tailored approach to each client will deliver more growth in the years to come.
At BASE we partner with industry-leading solution providers, including Veeva, Salesforce and IQVIA and help to carve business value from digital platforms and data.
BASE life science has been recognized as one of the 25 best workplaces in Denmark and what makes us special is diversity – we have more than 30 different nationalities in our organization. We are Danish-founded and have a Scandinavian culture across all our BASE locations. We offer our employees true flexible work arrangements as well as a comprehensive benefit package, opportunities for career advancement and a competitive salary.
If you are interested in this position do not hesitate to apply as soon as possible. We will screen and evaluate incoming candidates on an ongoing basis and look forward to receiving your application.
To know more about the role, you are welcome to reach out to Julio Portabella, CE Country Lead for Spain at firstname.lastname@example.org or Eric Expósito, CE People Partner at email@example.com.