CRM & Commercial Offerings Director

The life sciences industry plays a significant role in advancing healthcare and improving the quality of life – in many cases, saving millions of lives globally. At BASE life science, this is the motivation for everything we do, aimed at pushing boundaries, seeking excellence, and making a lasting difference through consulting expertise and data-driven solutions.

 

Who is BASE life science?

Founded in 2007, BASE life science is a business and technology consulting enterprise working exclusively in the life sciences industry.

From our headquarters in Denmark and offices in France, Germany, Italy, Spain, Switzerland, the United Kingdom, and the United States of America, we serve customers across the globe. With a deep understanding of the life sciences industry, we work hand in hand with customers to identify, develop, and implement strategic initiatives that drive growth, efficiency, and overall success through tailored solutions.

Our partnership with industry-leading solution providers, including Veeva, Salesforce, IQVIA, Benchling, and MediSpend ensures that our clients harness the full potential of the most innovative solutions on the market.

 

About the role

The life sciences industry is undergoing a rapid digital transformation, particularly within CRM cloud services. To support our clients across the United States in navigating this shift, we are seeking a Director to lead our CRM practice and drive success for both new and existing clients.

If you are a seasoned consulting leader with a consulting and commercial mindset and deep expertise in CRM and technology within the life sciences sector, we would love to hear from you.

You will join a fast-growing, global consulting and technology firm that delivers management consulting and technology-driven solutions across the life sciences industry in Europe and the United States. We specialize in leveraging data and digital innovation to help our clients transform.

As Director of our Commercial and CRM offerings in the US, you will lead the development and expansion of our CRM capabilities across the US. This is a pivotal new role where you will shape the future of our Commercial services, working across service delivery, technology advisory, business development, stakeholder management, and organizational growth.

This position offers a unique opportunity to:

• Drive the end-to-end strategy for CRM offerings in the US market.
• Own the commercial and especially the CRM agenda for a growing technology and business consulting firm entering the US life science market.
• Collaborate with stakeholders across clients, partners, and internal teams to ensure impactful and sustainable solutions.
• Be a thought leader in the industry guiding pharma and biotech clients to optimal solutions for their business.

As Director your primary responsibilities will be to:

• Lead the Commercial and CRM offering- and service development in the US.
• Serve as a senior advisor and consultant to life sciences clients on CRM strategy and solutions.
• Drive business development by positioning our commercial offerings, generating sales with new and existing clients.
• Contribute to the continuous evolution of our US commercial operations and portfolio as we scale.

 

You will report to the General Manager of our US Operations and ideally be based on the East Coast, where most of our US employees are located.

 

What makes you the best person for this job?

• Proven success as a management consultant with a focus on CRM and commercial or proven experience with transformational change within biotech or pharma.
• Experience within the pre-implementation phases of a project.
• Extensive experience delivering, developing and pre-sale of CRM and commercial offerings.
• Strong background in IT/technology within the life sciences sector, particularly in the later stages of the pharma value chain (e.g., sales, marketing, patient engagement).
• Experience with Veeva CRM, Veeva Vault, Salesforce, and/or OCE (IQVIA) is highly desirable.

We expect you to have a need to be close to your customers and to know what drives them and the courage to challenge their assumptions when appropriate. Your consulting-selling approach and problem-solving mindset is founded in your own experiences within the field.  Furthermore, we expect you to be able to work as a trusted advisor for our customers and grow the relationship with your commercial-mindset and industry and technology knowledge.

 

What makes us the best employer for you?

BASE life science has been recognized as an outstanding workplace, earning us the Great Place To Work certification in Spain, Germany, Switzerland, United States and the United Kingdom.

We are proud to represent 35+ nationalities among our colleagues, and firmly believe in the power of diverse perspectives and characteristics to drive truly innovative solutions and achieving excellence.

At the heart of our organization lies a foundation grounded in five core values: team spirit, trust, openness, ambition, and execution. We cultivate an environment that champions flexibility, placing confidence in our employees to successfully complete tasks while upholding a healthy work-life balance. Additionally, we place significance in cross-functional collaboration, where niche skills and specialisms are valued and challenging the status quo is encouraged.

 

Additionally, we offer you:

• Health insurance.
• Remote work friendliness.
• Ongoing learning and development.
• Flexible schedules to fit your work to your routine.
• Contributions to physical, social, and emotional health.
• Home office setup with laptop and other electronic devices.
• The chance to help make a difference for patients around the world.

 

Interested?

If you find this position intriguing, don’t delay—submit your application in English at your earliest convenience. We are continuously reviewing and assessing all incoming candidates and eagerly await your application.

By submitting your application, you consent to the processing of your personal data by BASE life science for the purposes of recruitment and selection. This includes the collection, storage, and use of your personal data as outlined in our Privacy Policy.