Content Excellence
The content domain of the customer engagement practice is focused on the content supply chain to the various channels. The team can optimize the process from the creation of the initial content with agency up to the distribution to the channel, including the review, the approval and the storage of that content. We strongly believe in content personalization. The team must move their process, systems and organization from being centered around the MLR process to an organization that mastered digital assets management, taxonomy and ultimately ensured a content built for omnichannel personalized experience powered by AI.
Our content business consulting offering can support our customer improve and optimize any step of the content value chain. Our experts can define the content taxonomy that fits your organization or optimize the architecture around your key message. Sometimes, focusing on your MLR process may be the lowest hanging fruit to accelerate your content delivery to the channel and that would be achieved via our services. Our implementation services are focused on the configuration of digital assets management systems. While Veeva Vault PromoMats remains the leader within the industry, our consultants have a vast experience including Aprimo and Adobe Experience Manager. Our accelerators and pre-designed processes ensure a faster delivery of the system while remaining in full compliance.
Our business operations team is constantly supporting customer to operates their digital assets management systems. Ranging from a technical releases analysis to the actual review of the content, our experts can make sure a company is not having any bottleneck within its content supply channel neither for a technical nor a business reason. Finally, our medical information team can support on the medical information front. Ranging from the implementation of systems to the optimization of the cases management or the FAQ tagging, our consultants have been helping companies provides an exceptional customer experience to HCPs having a medical inquiry.
Offerings
Content consulting
Gain insights and guidance across all facets of the promotional and non-promotional content management ecosystem with our advisory services. From defining taxonomies to optimizing MLR processes, we provide comprehensive support to ensure efficient content management aligned with industry standards.
Content operations
Streamline your content supply chain with our support services, covering both technical and business aspects. Whether it’s conducting monthly user reviews or optimizing content lifecycle processes, our team offers tailored solutions to meet your operational needs and unlock the full potential of your content.
Implementation
Experience seamless DAM system implementation with our end-to-end service offerings. From conducting GxP assessments to defining standard operating procedures (SOPs), we ensure a smooth transition for your organization. Attend our requirements workshop, and leave the rest to us as we guide you towards final system acceptance.
Medical information
Effectively manage medical inquiries and cases, whether due to acquisitions or implementing your first medical inquiries system. Our team specializes in designing and implementing robust processes tailored to your specific needs, ensuring efficient handling of inquiries from Healthcare Professionals (HCPs) while maintaining compliance.
PromoMats to OCE Connector
Maximize the benefits of both Veeva Vault PromoMats and OCE-P CRM with our integrated connector solution. Designed to seamlessly integrate the two platforms, our connector enables efficient content management while leveraging the functionalities of both systems. Experience enhanced workflow efficiency and productivity with our tailored connector solution.
